Capabilities
Multi-surface adoption design.
Community + wiki + training + cookbook. Each surface targets a different point in the user's learning curve — none of them works alone.
Community moderation.
Owner of the Monetization Data All-In-One Lark community — hundreds of members, growing. Power-user development is the long lever.
Wiki architecture.
Structured for human navigation and RAG retrieval. The wiki is the grounding corpus for the knowledge agent.
Training design.
Admin on the Monetization Data training course — 200+ learners at 5.0/5.0. Curriculum designed around what sales actually does, not what data thinks they should do.
Cookbook authoring.
Ads Analytics Cookbook in progress — analyst recipes for TikTok's ad-revenue business lines. Recipes beat docs.
Evidence
Analytics Center adoption.
Drove majority adoption (~85%) across thousands of commercial users at sustained 4.0+ CSAT — ranked #1 among all internal sales tools at ByteDance.
Monetization Data wiki.
80+ pages, thousands of monthly views, thousands of unique visitors over six months, #1 contributor. Doubles as the grounded corpus for the RAG knowledge agent.
Monetization Data community.
Owner of the Monetization Data All-In-One Lark community — hundreds of members, growing. The community is where edge cases surface before they hit support.
Training course.
Admin on the Monetization Data training course — 200+ learners at 5.0/5.0 rating.
Ads Analytics Cookbook.
In progress — analyst recipes for TikTok's ad-revenue business lines. Designed so a sales-team analyst can find the working query for their question without a data partner in the loop.
At scale
- Majority adoption across thousands of commercial users
- Sustained 4.0+ CSAT, #1 of all internal sales tools
- 80+ wiki pages doubling as AI grounding corpus
- 200+ training learners at 5.0/5.0
Stack
Lark community · wiki authoring · training-course tooling · RAG grounding · structured-writing discipline · CSAT instrumentation