Capabilities
Operator-user research.
Sales reps, couriers, regional GMs, ad-ops analysts — treat the operator as the customer. The interview discipline rides through every role.
Problem reframing.
The AC pivot was a discovery output: the tool was being used as an answer-finder, not an access-control surface. Reframe the problem, the strategy follows.
Ground-truth evals as discovery.
For AI products, the 100+ question eval set is the user research artifact — what users actually expect the agent to know.
Opportunity sizing.
Pipeline-driven sales forecasting, market sizing for new monetization surfaces, unit-economics modeling for new pricing policies.
Rapid validation.
Solo-product validation loops — ship a public version, watch behavior, iterate. Zentrading's paid-per-analysis model came from this loop.
Evidence
Analytics Center pivot.
Reframed the strategy from access-control compliance to definitional-accuracy AI partner by reading how sales teams were actually using the platform. The reframe is what unlocked majority adoption.
Text-to-SQL eval design.
Authored the 100+ question ground-truth eval set before iterating on prompts — the eval is the research artifact that captures what 'good' looks like for the operator.
TikTok NA monetization frame.
Built the use-case and value-proposition frameworks sales teams used with advertisers, derived from sales-team interviews during the NA ad-revenue expansion window.
Solo product validation.
Masterzen, Zentrading, Attune, ZenClipper — each shipped publicly, observed, iterated. Validation as a daily loop, not a stage.
Dalian launch discovery.
Only operator in market — every fleet-partner agreement and pricing policy started as an operator interview before it became a system.
At scale
- Reframed positioning of a platform serving thousands of operators
- 100+ question ground-truth eval set as the operator-truth artifact
- Solo product validation loops across the lineup
Stack
operator interviews · ground-truth eval design · SQL behavior analysis · Lark Docs · pipeline forecasting · lightweight survey tooling